Privacy Policy

Welcome to Vaaxi Billing ("we," "our," or "us"). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use Vaaxi Billing, our cloud-based Point of Sale (POS), inventory management, billing, invoicing, sales tracking, and stock management platform available through our website www.vaaxibilling.com and associated mobile and web applications.

By accessing or using Vaaxi Billing, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Account Information

When you create an account, we may collect:

• Full Name
• Business Name
• Email Address
• Mobile Number
• Business Address
• GST/VAT or Tax Registration Details (if provided)
• Login Credentials

B. Business Data

To provide our services, we collect and store information you enter into the platform, including:

• Product and Inventory Details
• Customer Information
• Supplier Information
• Purchase Records
• Sales Transactions
• Invoices and Billing Records
• Stock Movement Records
• Reports and Analytics Data

C. Payment Information

If subscription payments are processed through third-party payment providers, we may receive limited payment-related information such as:

• Transaction ID
• Payment Status
• Billing Information

We do not store complete credit card, debit card, or banking information on our servers.

D. Device and Usage Information

We may automatically collect:

• Device Type
• Browser Type
• Operating System
• IP Address
• Access Dates and Times
• Application Usage Statistics
• Error Logs and Diagnostics

E. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain User Sessions
• Improve User Experience
• Analyze Website Performance
• Remember User Preferences

Users can manage cookie preferences through their browser settings.

2. How We Use Your Information

We use the information collected to:

• Create and Manage User Accounts
• Provide POS and Billing Services
• Manage Inventory and Stock Records
• Generate Invoices and Reports
• Process Subscription Payments
• Improve Platform Features and Performance
• Provide Customer Support
• Communicate Service Updates and Notifications
• Ensure Security and Prevent Fraud
• Comply with Legal Obligations

3. Data Storage and Security

We implement reasonable technical and organizational security measures to protect your information, including:

• Secure Cloud Infrastructure
• Encrypted Data Transmission
• Access Control and Authentication Mechanisms
• Regular Monitoring and Maintenance
• Backup and Disaster Recovery Procedures

While we strive to protect your information, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

Service Providers

We may share information with trusted third-party providers who assist us in operating our services, including:

• Cloud Hosting Providers
• Payment Processors
• Email and SMS Service Providers
• Analytics Providers
• Customer Support Tools

Legal Compliance

We may disclose information when required by law or when necessary to:

• Comply with Legal Obligations
• Protect Our Rights and Property
• Prevent Fraud or Security Threats
• Respond to Lawful Government Requests

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.

5. Customer Data Ownership

All business data entered into Vaaxi Billing remains the property of the respective business owner or account holder.

We process such data solely for the purpose of providing and improving our services.

6. Data Retention

We retain your information for as long as necessary to:

• Provide Our Services
• Maintain Business Records
• Comply with Legal Requirements
• Resolve Disputes
• Enforce Agreements

Upon account termination, we may retain certain information where required by law or for legitimate business purposes.

7. User Rights

Depending on applicable laws, you may have the right to:

• Access Your Personal Information
• Correct Inaccurate Information
• Request Data Deletion
• Restrict or Object to Data Processing
• Request Data Export

To exercise these rights, please contact us using the information below.

8. Third-Party Services

Vaaxi Billing may integrate with third-party services such as:

• Payment Gateways
• Accounting Platforms
• Email Service Providers
• SMS Providers
• Analytics Tools

These third-party services are governed by their own privacy policies and terms.

9. Children's Privacy

Vaaxi Billing is intended for business users and is not designed for individuals under the age of 18.

We do not knowingly collect personal information from children.

10. International Data Transfers

If information is transferred or processed outside your country of residence, we will take reasonable steps to ensure appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised "Last Updated" date. Continued use of Vaaxi Billing after such updates constitutes acceptance of the updated policy.

12. Contact Us

Consent

By accessing or using Vaaxi Billing, you acknowledge that you have read, understood, and agreed to this Privacy Policy.